GM Global Connect overview 2025

1. Vehicle Ordering and Configuration

GMGlobalConnect allows dealers to place orders for new vehicles directly from the platform. Dealers can configure specific models to meet customer needs, choosing the right trim, colors, and options available from GM. This helps streamline the vehicle ordering process, ensuring that customers get their desired cars in a timely manner.

2. Parts and Accessories

GMGlobalConnect’s parts ordering system ensures that dealers have access to the right parts for GM vehicles. Whether it’s a replacement part for a car repair or an accessory for customization, the platform provides real-time inventory management and easy ordering to support all GM vehicle models, from Chevrolet, GMC, Buick, to Cadillac.

3. Vehicle Diagnostics and Repair

When a customer brings in their vehicle for service, GMGlobalConnect provides the latest diagnostic tools and repair manuals for GM vehicles. Technicians can look up troubleshooting steps, technical service bulletins (TSBs), and detailed repair guides specific to the model and year of the vehicle. This ensures that GM vehicles are serviced to factory standards, preserving their performance and reliability.

4. Vehicle Warranty and Recall Information

The platform makes it easy for dealers to track and manage vehicle warranty claims. By entering the Vehicle Identification Number (VIN), they can quickly determine the warranty status of a car and see if there are any open recalls or service bulletins. This is critical for maintaining the safety and reliability of GM vehicles, as well as ensuring that customers receive proper coverage for repairs.

5. Vehicle Maintenance Scheduling

Through GMGlobalConnect, dealerships can manage service appointments, track service history, and remind customers about regular maintenance. This ensures that owners of GM vehicles keep their cars in top condition, whether it’s oil changes, tire rotations, or more specialized services like brake or transmission inspections.

6. Technical Support for New Models

As GM introduces new models with cutting-edge technologies, GMGlobalConnect provides the technical resources and training necessary to support these innovations. Dealerships and service centers are kept updated with the latest features in new GM vehicles, such as electric and autonomous vehicle technologies, advanced infotainment systems, and driver assistance features. This ensures that technicians have the knowledge and tools to repair and service these vehicles effectively.

7. Sales and Marketing of GM Vehicles

For dealers, GMGlobalConnect offers tools to access promotional materials, advertising resources, and incentives for new car sales. By having a direct link to GM’s marketing programs, dealerships can better promote specific models, vehicles in stock, and limited-time offers, which helps boost vehicle sales and customer engagement.

GM Vehicles Supported by GMGlobalConnect

GMGlobalConnect supports a wide range of vehicles from General Motors, including:

Chevrolet
- From the ever-popular Silverado trucks to compact cars like the Chevrolet Malibu, GMGlobalConnect helps dealers with everything from parts ordering to technical support.
GMC
- GMC vehicles, including the rugged Sierra trucks and the stylish Terrain and Acadia SUVs, benefit from the platform’s parts availability, service diagnostics, and repair information.
Buick
- GMGlobalConnect provides support for luxury Buick models like the Enclave SUV and the Regal sedan, offering tools for maintaining their performance and managing customer service.
Cadillac
- GM’s high-end brand, Cadillac, benefits from GMGlobalConnect by ensuring that dealerships have access to specialized parts, service resources, and customer management tools. Models like the Escalade and CT5 sedan are supported with top-tier service, diagnostics, and warranty management.
Electric Vehicles (EVs) & Hybrid Models
- GMGlobalConnect also supports newer GM offerings like the Chevrolet Bolt EV and the upcoming models under GM’s electric vehicle initiatives. It provides the necessary tools to manage the specialized needs of electric vehicles, including battery replacement, charging systems, and software updates.

FAQs Specific to Cars and Vehicle Support on GMGlobalConnect

1. How can GMGlobalConnect help in servicing a specific GM vehicle model?
GMGlobalConnect provides detailed service manuals, diagnostic codes, and repair procedures for every GM vehicle model. Dealers and technicians can search by VIN or model to get the specific information needed to service the car according to GM’s standards.

2. How do I know if a GM vehicle has an active recall or service bulletin?
By entering the VIN of the vehicle, you can quickly check for any recalls or active service bulletins. GMGlobalConnect keeps track of all open recalls and provides up-to-date repair instructions for these issues.

3. Can I order accessories for GM vehicles through GMGlobalConnect?
Yes, GMGlobalConnect allows dealers to order parts and accessories for any GM vehicle, including interior and exterior accessories, performance upgrades, and replacement parts, ensuring that customers can customize their cars or keep them in top condition.

4. What tools are available for servicing electric vehicles (EVs) like the Chevrolet Bolt?
GMGlobalConnect offers specialized resources for EVs, including information on electric powertrains, battery diagnostics, and charging systems. Technicians can access the latest technical service bulletins and repair procedures tailored for electric and hybrid GM models.

5. How does GMGlobalConnect help with vehicle warranty and repair claims?
Dealers can process vehicle warranty claims directly through GMGlobalConnect, checking warranty coverage for specific repairs or issues. It ensures that all claims are handled efficiently, and the appropriate parts are covered under the vehicle’s warranty.

6. Can I track the status of a new vehicle order through GMGlobalConnect?
Yes, GMGlobalConnect provides real-time tracking for orders placed through the platform, allowing dealers to monitor vehicle availability, delivery schedules, and status updates.

In conclusion, GMGlobalConnect is an essential tool for both dealers and service providers to manage and support GM vehicles efficiently. By offering easy access to technical data, parts ordering, vehicle tracking, and training resources, it enhances the overall experience for both dealerships and vehicle owners, ensuring that GM cars are sold, serviced, and maintained to the highest standards.